Executive - Technical Service (KL)

SCICOM is an award-winning Malaysian contact centre outsourcer. We provide customized Business Process Outsourcing (BPO) solutions to our portfolio of clients that consist of multinational companies with global brands by delivering our unique and modular ScicomSourcingSM solutions. We provide our clients and their customers with 'Total Customer Delight', thereby enhancing the customer experience which ultimately translates into increased brand loyalty and advocacy.

SCICOM's focus is Inbound Premier Customer Service, Technical Support and all forms of associated fulfillment. Since our inception in 1997, we have grown rapidly in numbers and currently have operations in Kuala Lumpur, Cyberjaya, Bangalore, India and Tampa, Florida that collectively service our clients customers in as many as 34 countries in 23 languages. Our workforce of over 1000 people consists of nationals from Europe, the Middle East, North Africa, India, South & Far East Asia and the USA.

As part of our expansion plans, we have the following career opportunities :-

Executive - Technical Service
Based in :- Kuala Lumpur

Responsibilities of the Role:
You will be required to answer in-bound calls from customers in Singapore with regard to their internet service (Dial-up / ADSL / Wireless).

Requirements for the Role:

  • Diploma/ Degree in an IT related discipline
  • At least 1 year experience in an IT support related position; those with Streamyx/ Jaring/ TMnet experience are encouraged to apply
  • Strong command of spoken and written English and Bahasa Malaysia
  • Good knowledge of Operating Systems such as Windows 98, Windows ME, Windows 2000/ Windows 2000 Pro/ Windows XP Home/ Pro and Macintosh
  • Well versed with End User internet technologies such as Modems, Broadband, Network cards as well as USB, TCP/ IP settings, HTTP, FTP and emails clients
  • Working hours are shift based
  • Must be available for immediate start

The Benefits:

  • Attractive salary
  • Retention allowance
  • Performance related allowance
  • Medical coverage
  • Dynamic work culture with active employee relations activities
  • Comprehensive training and global career path opportunities

Walk In Interview :
Monday (7th Feb) - Friday (11th Feb) from 10am - 12pm

25th Floor, Menara TA One (Letter box 22-80)
22, Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia

Or alternatively you may also e-mail us at: 

Only shortlisted candidates will be notified.

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